Ensuring the highest quality of translation is paramount. Translated, a pioneer in the translation industry, has developed a robust framework for Translation Quality Governance that integrates cutting-edge technology with human expertise to deliver unparalleled translation services.
Governance framework
The translation services provided by our expert team are not only powered by cutting-edge technology but also adhere to a strict governance framework to ensure top-notch translation quality for all our clients. Our management team is dedicated to continuous framework development in order to stay ahead of industry standards and provide exceptional language services.
A well-structured governance framework is crucial for decision-making, establishing clear lines of accountability, and ensuring that every localization effort aligns with broader business objectives. At Translated, the structure of our localization team forms the backbone of our governance model. A central localization team sets the overall strategy, defines standards, and manages the core technology stack, while local teams are empowered to adapt content and campaigns to their specific markets.
With a focus on process efficiency and client satisfaction, we have successfully delivered over 1.2 million translations in 230+ languages to more than 380,000 clients worldwide since 1999. Our commitment to staying one step ahead in the translation industry is evident in our latest news, where we are advancing AI beyond language models and into the physical world through groundbreaking research initiatives.
Quality oversight
Quality oversight is a fundamental component in ensuring the delivery of high-quality translations. At Translated, we emphasize robust quality control processes to maintain consistency and accuracy across all our translation services. This commitment to quality ensures that our clients receive content that not only meets but exceeds industry standards.
By integrating quality oversight into our workflow, we provide clients with the assurance that their translated content is thoroughly reviewed. This meticulous approach helps in building trust and establishing a reputation for reliability and excellence in the translation industry. Our focus on quality oversight is not just about meeting current standards but also about continuous improvement. This ongoing effort leads to enhanced customer satisfaction and fosters long-term partnerships with clients who seek top-notch translation services.
Incorporating quality oversight into our processes allows us to deliver translations that are not only accurate but also culturally sensitive and contextually appropriate. This holistic approach ensures that our translations effectively communicate the intended message in any language, thereby empowering global communication and fostering seamless cross-cultural interactions.
Policy development
Effective policy development involves creating guidelines that address key aspects of translation workflows, such as handling sensitive information, managing deadlines, and ensuring linguistic accuracy. These policies are essential for maintaining consistency and reliability in translation outputs, which is critical for meeting client expectations and industry standards.
Policy development in translation services must also consider data security, privacy regulations, and compliance requirements specific to different industries and regions. By proactively addressing these issues, Translated can enhance the efficiency of its services and build trust with clients and stakeholders. This commitment to upholding best practices and standards not only improves operational efficiency but also reinforces Translated’s reputation as a leader in the translation industry.
Standards management
At Translated, standards management is a cornerstone of our translation quality governance framework. We have developed a robust system that integrates both human expertise and advanced AI-powered technology to ensure that our translations meet the highest professional and qualitative standards.
Time to Edit (TTE) as a standard: One of the key metrics we use is the Time to Edit (TTE), which quantifies the time required for a professional translator to refine a machine-translated content to meet professional standards. This metric not only provides a clear, actionable measure of AI translation quality but also aligns with business objectives by correlating quality with operational efficiency and return on investment (ROI). By focusing on TTE, we transform translation from a cost center into a strategic asset.
Integration with TranslationOS: Our proprietary TranslationOS platform plays a crucial role in standards management. It provides a comprehensive AI-first technology stack that includes advanced data curation and localization intelligence. This platform allows us to manage and optimize translation memories, glossaries, and style guides, ensuring consistent messaging across languages.
Quality assurance integration: We have integrated quality assurance processes that leverage AI to handle systematic checks, freeing human experts to apply their creative and critical thinking skills where they matter most. This Human-AI symbiosis results in a more efficient, scalable, and reliable localization process that consistently delivers high-quality outcomes.
Feedback loops and continuous improvement: Continuous monitoring and feedback loops are strategic necessities in our standards management. By analyzing patterns at scale using TranslationOS, we can implement targeted improvements that address the core of translation issues, not just the symptoms.
Through these initiatives, Translated ensures that our standards management not only meets but exceeds industry expectations, providing our clients with translations that are accurate, culturally relevant, and aligned with their brand voice.
Compliance monitoring
In order to ensure the quality of our translation services, we have established a robust Translation Quality Governance framework that incorporates Compliance Monitoring and Management principles. Our team continuously works on Framework Development to enhance the efficiency and effectiveness of our processes. The integration of advanced technologies and human expertise allows us to stay one step ahead in delivering high-quality translations to our clients across various industries. Through our proactive approach to quality assurance and governance, we strive to exceed our clients’ expectations and provide exceptional linguistic services that meet their unique needs.
Performance governance
Performance governance is a pivotal element in ensuring the efficiency and quality of professional translation services. By implementing robust performance governance strategies, translation companies can monitor and optimize their processes to meet the highest standards of delivery, leading to improved customer satisfaction and trust in the services provided.
Key aspects of performance governance
1. Monitoring Key Performance Indicators (KPIs): Translation service providers can track KPIs such as turnaround times, quality of translations, client satisfaction levels, and adherence to deadlines. Analyzing these metrics helps identify areas for improvement and implement strategies to enhance overall performance.
2. Ensuring timely and quality deliveries: Performance governance is essential for ensuring that translation services are delivered in a timely manner without compromising quality. By setting clear performance standards and continuously monitoring and evaluating performance, companies can optimize their processes and deliver high-quality translations consistently.
3. Meeting diverse client needs: In the translation industry, performance governance plays a crucial role in meeting the diverse needs of clients from various industries and regions. By optimizing processes and ensuring performance accountability, translation service providers can establish themselves as reliable partners for clients seeking professional translation services.
4. Sustainability and competitive advantage: Performance governance is a critical component of ensuring the success and sustainability of translation service providers in the competitive market. By prioritizing performance excellence and implementing effective governance mechanisms, companies can differentiate themselves and deliver exceptional value to their clients.
Strategic governance
To further enhance our translation services, we have implemented strategic governance principles to ensure that our processes are aligned with the goals and objectives of our clients. Our focus on translation quality governance allows us to maintain the highest standards in delivering accurate and culturally appropriate translations across various languages and industries.
With the integration of Lara via API, our TranslationOS platform has revolutionized the way we approach translation, enabling us to provide full document-level context for a more precise and effective translation process. This advancement in AI technology showcases our commitment to staying one step ahead in the translation industry and offering our clients the most innovative solutions available.
Conclusion
Translated’s governance framework brings structure, accountability, and continuous improvement to every stage of the translation process. Through rigorous quality oversight, thoughtful policy development, and advanced standards management supported by AI and human expertise, the company ensures that every project meets the highest expectations for accuracy and cultural relevance. This disciplined approach strengthens client trust and demonstrates Translated’s commitment to delivering reliable, context-aware translations that help organizations communicate with clarity and confidence across languages. To learn how Translated can support your organization’s global communication needs, contact us today.